After-sales

Interpretation on national standards

Familiar with the national standards about fire alarm and early warning system, fully understanding the detailed contents of the national standards, provide customers provisions and regulations needed. In-depth interpretation based on actual project experience, provide customers with technical support and help in accordance with the national standards.

Drawing optimization design

On the basis of the original drawing without affecting the design idea of the original drawing, looking into the actual situation of the construction site, customer demand and our company's product characteristics, supplement and optimize the details of the drawing, specify the product model and system configuration, ensure the drawing executable, and help smooth construction.

Solution design

An accurate and up-to-date solution is essential to effective and safe construction. Jade Bird Fire based on the drawing design intention and project needs, provide fire alarm and early warning system solutions, supporting construction personnel effectively.

Direct consulting

We have a continuing well-earned reputation of quick responding to customer needs, including explaining the details of the drawings, answering basic product questions, and introducing effective solutions. We are committed to the needs of our customers, putting in our expertise and providing timely and comprehensive customer support.

Construction guiding

We provide technical guiding with our products, and determine the training content based on customer’s demand. Ensure the construction personnel have a basic understanding on product characteristics, technical requirements, construction methods and other relevant matters. Therefore the personnel can effectively organize the construction, and avoid common technical problems.

Technical support

According to the actual situation of the project, develop a comprehensive fire alarm and early warning system solution, explaining the technical issues including product details, frequent encountered trouble, and technical difficulties, so that the construction personnel can thoroughly understand the system and improve the construction efficiency.

System commissioning

When the construction site is in condition to run system commissioning, we receive the application for commissioning and send out experienced technical personnel that are most suitable for this actual project, ensuring the equipment operate safely and correctly.

Acceptance inspection walkthrough

Provide relevant materials for fire acceptance inspection, such as equipment performance index and product qualification certificate. Carefully test the common technical problems in fire alarm system, conduct detailed and comprehensive debugging to ensure the correct operation of the system, and actively cooperate with the construction unit in the acceptance inspection.

Customer training

Provide technical information and expertise for managing fire alarm and early warning systems. Help customers maximize system performance throughout the project cycle and maintain the system safety and reliability. Consider any risk beforehand and attend to trouble as soon as possible.

Product maintenance

As an equipment manufacturer, we provide all customers with effective, prompt and economical product maintenance and update services based on our detailed and comprehensive understanding of the products, improving product performance in practical applications, and ensure smooth operation in their whole life cycle.

UL Fire Safety System

EN Fire Safety System

Automatic Fire Alarm System

Small-area Fire Safety System

Gaseous Suppression and Control System

Fire Door Monitoring System

Electrical Fire Monitoring System

Power Supply System for Fire Protection Equipment

Combustible Gas Detection and Alarm System

Wireless WAN Fire Safety System